How the Bigben Designs. will handle all your personal information will explain in this privacy policy statement. We are committed to maintaining powerful privacy protection for all our users. Your personal information will be collected by us and used for marketing purposes and to improve your browsing experience. You simply need to provide us with the bare minimum of information when you submit an online query so that we can get in touch with you to talk about your needs. Only your name, email address, phone number, or country will need to be entered. This policy set out different ways that we collect your personal information and how we use it. We will take the necessary steps to ensure that user information is safeguarded and kept following all applicable rules and regulations.
We do not share, sell and trade your personally identifiable information to third parties. Your data may be shared with contractors working on our behalf, who act on our instructions concerning the management of our data and must adhere to all data protection rules and regulations.
Only with your explicit approval, we will send you emails about our goods and services. You have the choice to refuse consent and to revoke consent whenever you want. You can tell us not to contact you by sending an email to [email protected].
If forced to do so by law, in connection with any legal proceedings, to establish, exercise, or defend our legal rights, or if otherwise permitted by law, we may share your personal information.
Bigben Designs. protect your personal information using a secure server. The information of our client is secure as it is protected during transmission by the use of the Secure Sockets Layer (SSL) which encodes the information client puts in.
If you have any queries in your mind about security on our website, you can send us an email at: [email protected]
The collected information is put to use in a variety of different ways. The data that clients save with us is used by our business to complete orders. Additionally, we will email them to confirm the order, and if we have any additional questions about the order, our customer care department may get in touch with them by phone or email.
One may also get updates about our website and services as a customer. Moreover, we might use the details of your purchases and interests to enhance the client’s shopping experience and site design.
By consenting to this privacy notice you are permitting us to process your data specifically for the purpose identified. Both forms of personal data must have explicit consent for Bigben Designs. to process them. When requesting your sensitive personal information, we will always explain why and how the data will be used. According to the regular procedure for withdrawing consent, you may do so at any time by calling or sending an email as per the standard Withdrawal of Consent Procedure [ GDPR DOC 2.7A].
In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or a change is requested unless designeternal cancels or terminates your Contract for a reason other than your breach or non-performance.
You make a request when the initial concepts for a logo are offered. However once you approve or request changes in the initial designs, the refund offer becomes void and refund request will not be entertained.
If request for refund is made before the delivery of initial design concepts, then you would be eligible for Full Refund (less 10% service & processing fee). If request for refund is made within 48 hours, you would be eligible for 66% refund (less 10% service & processing fee).
If request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible 33% refund (less 10% service & processing fee). No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project.
No refund requests will be entertained after the final files have been delivered.
For website packages no refund will be entertained once website development has been completed or once the website has been deployed live.
For video animation packages no refund request will be entertained after the designing of the storyboard.
All refund requests should be communicated to the support department. Bigben Designs based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.
For Bigben Designs / Custom packages, refund will be applicable the same as it is on the single packages.
For example, if you order logo and web design service and approve the logo, you can claim refund for the website service at the time of initial design only.
A refund request will need to have a valid reason which must be qualified against the design brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given however further revisions will be provided until complete satisfaction Money back guarantee is based on that the order is placed in good faith. Where a customer has placed design orders with more than one design agency for the same job with the intention to claim refund, we do not consider it a good faith. In such a case we reserve the right to decline a refund request. All design jobs require customer feedback before finalizing the design therefore it is only fair that the customer gets involved and provides feedback in order to get the desired results.
100% unique design guarantee entitles you to a re-draw if our designed logo is to be found considerably similar to another logo design that may already exist. Any resemblance to an existing design will be merely a coincidence and Bigben Designs will not accept any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their art work copyrighted.
Big Ben Designs creative force is motivated by the goal of achieving digital excellence for your brand. Our design services are optimized to give your brand dominance in the digital fraternity.